Originally Posted by
davie355
When I check into hotels very late at night I often get a subpar front desk agent. They don't greet me or make much eye contact. Elite recognition is spotty and perks (like bottled water) are often neglected unless I ask for them. They're very curt and don't even provide basic information about the hotel (like breakfast hours) unless I ask specifically.
Infallibly, when I check out the next day at a normal hour, I am met with a smiling, warm agent that you would expect from a Hilton or Marriott caliber of hotel.
Do hotels reduce the bar for hiring night shift front desk agents?
One thing I would say here is that it is possible that people checking in late have a bias themselves. What you see as sub-par after 10 hours of flying and getting to your hotel you might not when you wake up cheery eyed in the mornings. The night staff often are night auditors. I've never had an issue. There's less management around so they're usually find giving you what they have available in terms of rooms and check outs.