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Thread: MAX8 concerns trigger "no fare upcharge" changes for *everyone* systemwide thru 3/31
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Old Mar 13, 2019 | 7:52 pm
  #52  
rsteinmetz70112
 
Join Date: Jul 2013
Posts: 5,813
Originally Posted by nsx
Other than to save customers from 3 hour hold times on the phone? That would be an own goal against customer service.
I'd bet a huge majority of customers don't know what plane they were scheduled on nor to change their flight on the website.
Why would they?
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