FlyerTalk Forums - View Single Post - Seat selection now available on Mileage Plus AC award tickets {does not always work!}

Mar 12, 2019 | 8:35 pm

#11

emcampbe

FlyerTalk Evangelist

Join Date: Oct 2006

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Quote:

Originally Posted by Happy

I just booked a YVR-YEG-YYZ coach award on United site.

The site apparently let me select seats - but the seat selections do not stick, i.e. do not change the seats selected at all after you return to the itinerary. On AC site there is not even any seat assignment shown even though the system auto assigned us the last row seats.

Currently on a call to AC and the robot told me the current hold time is 20 min...

wow, call load must be light tonight, or maybe AC finally decided they needed to hire more call center staff. my typical experience with AC this year is mostly 1 hour plus hold times - or 2-3 hours - or we won’t even put you on hold, call back some other time. I’m even more tired of hearing Michael Trembley’s voice (or whatever his name is) tell me about the long hold times - instead of wasting an execs time recording messages about long hold times, how about using that effort on hiring more folks, etc. <rant over>.

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