Originally Posted by
itsaboutthejourney
So you think I should have been walked and just let it go at one hotel? Do you think I should have booked an Executive Level room at The Laylow and not given that nor the amenities it supposedly come with? If Marriott customer service had quickly taken care of my issues I wouldn't have gotten the BBB involved. @:-)
I would have addressed it w/ the hotel(s) or run it up the flagpole to Arne directly. If you're not getting satisfaction w/ MBCS, then flagging Fluek or Arne usually gets a response (from their assistants, but gets a response). Speaking only for myself, no I would not have contacted the BBB of Maryland.
Edited to add: are you saying the Lurkers didn't respond when you reached out to them? If you weren't getting any response from MBCS, I would have thought involving the Lurkers would have helped.
Cheers.