Originally Posted by
itsaboutthejourney
So you think I should have been walked and just let it go at one hotel? Do you think I should have booked an Executive Level room at The Laylow and not given that nor the amenities it supposedly come with? If Marriott customer service had quickly taken care of my issues I wouldn't have gotten the BBB involved. @:-)
The Laylow, Autograph Collection in Honolulu is a notorious property on Flyer Talk. Past complaints to senior Marriott corporate leadership about this property's disingenuous practices generated quick responses from senior leadership, including at the parent company of the operator for The Laylow.