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Thread: What’s Marriott Customer Service team’s role?
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Old Mar 11, 2019, 6:27 pm
  #39  
hockeyinsider
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Originally Posted by PointWeasel
I have called twice in three days and on hold for over 30 mins each time.

I hung up and booked elsewhere.

As a Tit Elite, this is not acceptable.

I maintain that Marriott Executive Offices need a full sweep.
Email:

Arne Sorenson, CEO <[email protected]>

David Flueck, vice president of loyalty <[email protected]>

And CC:

Guest Experience Supervisor Escalation <[email protected]>
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