Just checked-out today from Sofitel Philadelphia. 2 nights stay.
The hotel was very busy. I was upgraded from Luxury to the same suite I reviewed last year (see page one of this thread). It was not the same room but same location on a different floor. So I won’t post any picture as it won’t bring new information. The room was in better condition than the one I had last year, but starts to show its age too. Clearly, they should start some renovation.
Very good stay in a pleasant room with MyBed
My only complaint will be the lack of late checkout granted. I asked at check-in but was told I need to ask again in the morning of my departure day. I asked again yesterday evening and was told again that I need to ask in the morning and that they were fully booked. So this was not sounding too promising. I then asked a last time this morning at 11am and was told again that they were fully booked tonight (and that late checkout is only upon availability), so it’s not possible. They could eventually grant me 12:30 only . I declined as I needed 4 pm or nothing.
I know it’s upon availability as per the program rules and I understand that the hotel is fully booked (I did check and there is only Luxury/2 single beds bookable for tonight, so it seems that the hotel is indeed very full but may be not fully booked, unless they overbook), but it’s always a pity to see them not going the extra mile for a Platinum client. I think all other hotel chains guarantee a late checkout for Platinums without having to beg for it.