Originally Posted by
MePlatPremier
Marriott may only suggest a resolution regarding a dispute with a guest, which the property may or may not accept, without any consequences.
That wasn’t how SPG manage their brands, I’m sure property category, guest review and sort ranking puts pressure to ensure hotels try their best.
In an industry where guest satisfaction and reviews can literally turn a property upside down, only Marriott could turn a blind eye and find distraction somewhere else.