Originally Posted by
Stewie Mac
I don't get why people are having a pop at the OP... As he says, surely one of the benefits of higher status is better help in IRROPS - I completely understand the OP's pissedoffness with BA choosing 8 people ahead of him to rebook after a delay.
Treating high ranking elites badly can make a lot of business sense - many are used to things going wrong and therefore stop caring, whilst others are stuck with BA due to the nonstop route network / company deals / etc and cannot use someone else. Concentrating resources on the (lower ranking) elites who are either impressionable or are more likely to walk can be a very sensible idea.