Originally Posted by
SHT88T
I am booked in Y on a reward flight (using Avios via BA) in November between KUL and MNL. At the time of booking there were not enough reward seats in the J cabin for both of us.
MHUpgrade is showing booking as ‘possibly not eligible for upgrade’ . I’m hooing someone here may be able to advise if reward bookings are eligible for paid upgrades? If so, am I likely to need to contact MH directly? I do have a MH PNR that does return my booking on the MH site so it appears that MH are in control of the ticket.
Really appreciate any advice.
Reward bookings are not eligible unfortunately.
As for the ticket MH does not have control of the ticket - yet. The MH PNR is generated at the time of booking, but they can't touch it till departure. BA retains control. If they didn't, and for example, you had to cancel and refund it, who'd refund your avios and taxes?