FlyerTalk Forums - View Single Post - What if they don't have your car (prepaid or points)?
Old Mar 3, 2019, 10:45 am
  #12  
klanfa
 
Join Date: Jan 2016
Posts: 610
Originally Posted by m907
You can definitely try to exchange it at Tampa but since it's peak season there and coming from an HLE they might not be very helpful. I'd send a message to Hertz customer service through Twitter explaining the situation and they might proactively get in touch with you to arrange an exchange.
Reached out and was told to contact roadside assistance to get the vehicle exchanged. Thanks for the advice!
klanfa is offline