OP's post is a broad generalization. What specific property and what specific lack of service did you experience.

I've been very pleasantly greeted at 03:00 by a FD clerk saying, "it's late, I have your card key right here and won't bother you with the usual plesantries. Will that be Ok?" Good customer-facing personnel learn how to read their customer. There are people who want to be fawned over and there are people like me who consider good CS to be the absolute minimum necessary for the transaction, If I want to know that the rooftop bar serves a lovely vodka martini, I know how to ask the question.