Originally Posted by
williwaw
I received an email back on the numbers not showing yet.
“I talked to our developers, and since you already have the reservation on your app, we cache some of the data. Once the cache updates, your number should appear when you tap your name. You can also pull to refresh on the actual flight card to force the refresh.
Sorry for the confusion, when I add your reservations to my app, it’s pulling fresh data, so I saw your TSA number right away. “
I added my Known Traveler Number (which I had thought was already in the reservation) this morning through the iOS app. Checked back just, now, and it showed as blank both before and after a refresh. However, when I check the reservation on the web site in a desktop browser, it says "Known Traveler number has already been collected for this traveler." It also says
Secure Flight information has already been collected for this passenger.
We are unable to collect your international information online. To expedite check-in, you can call Reservations at 1-800-252-7522 (TTY/TDD: 1-800-682-2221) to add your information, or you can check in with a Customer Service Agent at the airport on the day of departure.
I think it used to be possible to edit international information once submitted, but maybe I misremember; I don't generally pay a lot of attention to these things when they work. This is for the return (to Canada) of an international trip with the outbound already flown.