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Thread: Citi Secure Message - now read only?
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Old Feb 28, 2019 | 4:21 pm
  #104  
MaxVO
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Join Date: Feb 2012
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Originally Posted by Beeb
Has anyone recently had luck closing an account with SM? I know about a month or so ago this was no longer possible... just looking for a way to avoid calling up and talking to an agent.
It's possible, but not always on the first try. If my cancellation request is ignored for several days, I would "confirm" it with a follow-up SM or online chat.
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