FlyerTalk Forums - View Single Post - Charged on top of prepaid rate
Thread: Charged on top of prepaid rate
View Single Post
Old Feb 26, 2019 | 9:11 pm
  #4  
Joonydell
10 Countries Visited
20 Countries Visited
30 Countries Visited
5 Years on Site
 
Join Date: Sep 2018
Location: Miami,Fl
Programs: Hertz PC, National Executive Elite, Marriott Platinum, Chase Sapphire Reserve, HH Diamond
Posts: 166
Originally Posted by danstah
I recently rented a vehicle from the Bozeman airport and paid the prepaid rate through the website. Upon return I was charged $62 on my card. Not knowing what the charges were I called and was told it was normal airport fee's and taxes. I've been a longtime Avis customer (mostly paid after) but I can't say I've come across a situation where the quoted rate would differ when the car was returned with full fuel and good condition.

Is this a normal thing with Hertz?
no, this is not a "normal thing". like Autoslash suggested, just a simple email to CS with the original price quoted should do the trick.
Joonydell is offline  
Reply