FlyerTalk Forums - View Single Post - Be aware: WN has trouble applying funds (TTF) for dual or hyphenated names

Feb 26, 2019 | 6:17 pm

#5

toomanybooks

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Join Date: Sep 2002

Location: Chicagoland, IL, USA

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Posts: 14,412

Quote:

Originally Posted by dmbolp

So this had a strange twist. I called in. My wife's first name on her RR account is 2 words, Young Sun. The travel funds show it that way as well when I check. But the operator told me to change the PERSON TRAVELING name to:

FIrst: Young
Middle: Sun
Last: our last name

And it worked and I hung up, and immediately thought, she's not gonna get TSA PRE now, will she?

My wife's last name is of the form XXXXXX-YYYYYYYYY

WN has always insisted it must be XXXXXX YYYYYYYYY

Two words, no hyphen.

We almost missed a flight once in RIC arguing with the idiot TSA guy over the discrepancy. Unbelievable that WN cannot handle hyphens.

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