Be aware: WN has trouble applying funds (TTF) for dual or hyphenated names
Feb 26, 2019, 9:47 am
#1
Original Poster
Join Date: Jan 2010
Location: ATL
Posts: 1,919
Be aware: WN has trouble applying funds (TTF) for dual or hyphenated names
Trying to book a flight using travel funds but getting an error. I can View Travel Funds and see that it's there, but when I key the same 3 fields of info on the booking screen (First Name, Last Name, Confirm #) I get the error.
And why can't we use travel funds on the app? In the 10 minutes between trying on the app (couldn't find the field) and booting up PC on a plane, I lost the last $153 ticket and now it's $174
Sorry, we found some errors...
Confirmation number and/or passenger name incorrect.
Error details
Error detail 1: NB-Ll90NS1CrBNV8m6sn1A : ee915415-d4e0-4137-af30-fadc28c63415 : 40052214602/26/2019 - 11:41:11
And why can't we use travel funds on the app? In the 10 minutes between trying on the app (couldn't find the field) and booting up PC on a plane, I lost the last $153 ticket and now it's $174
Sorry, we found some errors...
Confirmation number and/or passenger name incorrect.
Error details
Error detail 1: NB-Ll90NS1CrBNV8m6sn1A : ee915415-d4e0-4137-af30-fadc28c63415 : 40052214602/26/2019 - 11:41:11
Feb 26, 2019, 10:29 am
#2
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,620
Trying to book a flight using travel funds but getting an error. I can View Travel Funds and see that it's there, but when I key the same 3 fields of info on the booking screen (First Name, Last Name, Confirm #) I get the error.
And why can't we use travel funds on the app? In the 10 minutes between trying on the app (couldn't find the field) and booting up PC on a plane, I lost the last $153 ticket and now it's $174
Sorry, we found some errors...
Confirmation number and/or passenger name incorrect.
Error details
Error detail 1: NB-Ll90NS1CrBNV8m6sn1A : ee915415-d4e0-4137-af30-fadc28c63415 : 40052214602/26/2019 - 11:41:11
And why can't we use travel funds on the app? In the 10 minutes between trying on the app (couldn't find the field) and booting up PC on a plane, I lost the last $153 ticket and now it's $174
Sorry, we found some errors...
Confirmation number and/or passenger name incorrect.
Error details
Error detail 1: NB-Ll90NS1CrBNV8m6sn1A : ee915415-d4e0-4137-af30-fadc28c63415 : 40052214602/26/2019 - 11:41:11
Feb 26, 2019, 4:33 pm
#3
Original Poster
Join Date: Jan 2010
Location: ATL
Posts: 1,919
- Original funds were from a LUV voucher where I purchased a flight for my wife that was ultimately cancelled...so there's probably confusing stuff here
- My wife has a 2-word first name?
Again, by keying First/Last/Confirm in the VERIFY TRAVEL FUNDS page I can see the good funds, but the booking screen doesn't like the same info. Have been working since this morning, will try again and then call in, THanks!
Feb 26, 2019, 5:41 pm
#4
Original Poster
Join Date: Jan 2010
Location: ATL
Posts: 1,919
So this had a strange twist. I called in. My wife's first name on her RR account is 2 words, Young Sun. The travel funds show it that way as well when I check. But the operator told me to change the PERSON TRAVELING name to:
FIrst: Young
Middle: Sun
Last: our last name
And it worked and I hung up, and immediately thought, she's not gonna get TSA PRE now, will she?
FIrst: Young
Middle: Sun
Last: our last name
And it worked and I hung up, and immediately thought, she's not gonna get TSA PRE now, will she?
Feb 26, 2019, 6:17 pm
#5
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,185
So this had a strange twist. I called in. My wife's first name on her RR account is 2 words, Young Sun. The travel funds show it that way as well when I check. But the operator told me to change the PERSON TRAVELING name to:
FIrst: Young
Middle: Sun
Last: our last name
And it worked and I hung up, and immediately thought, she's not gonna get TSA PRE now, will she?
FIrst: Young
Middle: Sun
Last: our last name
And it worked and I hung up, and immediately thought, she's not gonna get TSA PRE now, will she?
WN has always insisted it must be XXXXXX YYYYYYYYY
Two words, no hyphen.
We almost missed a flight once in RIC arguing with the idiot TSA guy over the discrepancy. Unbelievable that WN cannot handle hyphens.
Mar 3, 2019, 3:24 am
#6
Original Poster
Join Date: Jan 2010
Location: ATL
Posts: 1,919
So this had a strange twist. I called in. My wife's first name on her RR account is 2 words, Young Sun, with no middle name. The travel funds show it that way as well when I check. But the operator told me to change the PERSON TRAVELING name to:
FIrst: Young
Middle: Sun
Last: our last name
And it worked and I hung up, and immediately thought, she's not gonna get TSA PRE now, will she?
FIrst: Young
Middle: Sun
Last: our last name
And it worked and I hung up, and immediately thought, she's not gonna get TSA PRE now, will she?
Update #2 : Dropped wife off at ATL this morning for the first 7:15a flight to MCO; they were offering $600 for volunteers. She took the offer, $773 voucher including the price of today's flight, can be used by anyone (me ) for a year, she's my companion and rarely travels by herself, re-booked on a 7pm tonight but 3rd on standby for the 11:15a
Last edited by dmbolp; Mar 3, 2019 at 5:54 am