Originally Posted by
ukflyer1
Different to @
Tag1987 experience I have been provided hotel by NZ overnight due to domestic disrupt due to weather. AKL-somewhere regional, last flight of day cancelled due to fog. Re-booked onto first flight the next day, all pax put up in hotels, *G offered "better" hotel but I declined due to that hotel being in downtown AKL vs the "normal" hotel being close to airport. Not sure if this is "normal" and was a little while ago (2016).
had 3 or 4 disrupts last year (can’t remember exactly) this was not done on any and had it explained to me by call centre that standard practice was only if you were in transit. Also had team stranded at the airport and told to sleep at international and reminded about travel insurance. On the flip side - I have had them bend over backwards during something that was a mechanical issue. Generally always find them at least pleasant to deal with unlike the OP and UA