FlyerTalk Forums - View Single Post - Be aware: WN has trouble applying funds (TTF) for dual or hyphenated names

Feb 26, 2019 | 4:33 pm

#3

dmbolp

Join Date: Jan 2010

Location: ATL

Posts: 2,739

Quote:

Originally Posted by nsx

Were the funds from a multi-passenger reservation? If so, there are multiple funds confusingly combined under one confirmation number.

Thanks, not the case here, but maybe some other factors are unique about this situation:

- Original funds were from a LUV voucher where I purchased a flight for my wife that was ultimately cancelled...so there's probably confusing stuff here

- My wife has a 2-word first name?

Again, by keying First/Last/Confirm in the VERIFY TRAVEL FUNDS page I can see the good funds, but the booking screen doesn't like the same info. Have been working since this morning, will try again and then call in, THanks!

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