Originally Posted by
gobi
Perhaps the agent really meant the Hilton Tokyo Odaiba?
Nope, it was the one in Shinjuku. Although interestingly enough, GF said that she said the flight crew head towards the hotel in terminal in Haneda, thought she was told they were sold out for the night.
Originally Posted by
3Cforme
Those are interesting observations. I'm not sure that the U.S. DOT's duty of care provisions (drink and food) after a two hour delay are sidestepped because of an international diversion.
Absence of updates regarding length of delay can also run into DOT rules.
This is what I thought... I will def be contacting customer care about this once shes back here in the states.