Originally Posted by
robertablake
I've done this 4 time now (reconnect at the airport) since the new policy went into effect. Each time, the agent was clueless of how to do it and had to get help to make it happen.
So having a hell of a time with this as well.
Spoke to check-in agent and gate agent. Both equally clueless, and not particularly inclined to help. Spoke to a reservations agent (may have been OSO desk, as I called the number on a card the agent handed to me), who put me on hold for a while, and came back to tell me that I had to tell an airport (or AAdmirals' Club) agent to "re-link" upgrade request. Gate agent again looked at me like I had 2 heads. I made her ask a supervisor, and she came back and said "we used to do that but we don't do that anymore, the policy changed a few weeks or months ago".
By that point, first leg had boarded full in F and we were both far enough down the list it wouldn't have mattered anyway. But we have a connecting flight (too early to see upgrade list) and may not have enough time to sort this out at the layover.
I DM'd AA on twitter, who apologized for the inept agents at my origin and said I could speak to an agent at my connection city.
Really frustrated with AA now...