Stay didn't post because bill incorrectly showed $0
I stayed at a Springhill suites (Amarillo) 11 days ago and my night and points didn't show. I am titanium and booked direct. When I filled out the missing stay form and attached the digital receipt, I was denied because the bill shows the stay but says $0... I prepaid the room and I certainly paid but the bill doesn't show that. Anyone experience this? Anything I can do?