Originally Posted by
narvik
Car Rental companies are pretty much all hit-'n-miss for me, and it depends more on rental location & price than loyalty.
For instance: one-way, one-day rentals EWR-AVP (Scranton, PA) are atrociously volatile, and the cheapest option can range from (as an example) ~$50 for a Mustang to $200+ for an Economy class vehicle.
Hertz has been quite good recently, and often the cheapest option, plus I earn more miles than any other rental company.
Agree with you that their customer service is not particularly good, but I have also bad experiences with Avis and Budget and others. I will do my best to avoid Budget rentals out of EWR for instance, and the smaller Enterprise locations range from EXCELLENT to TERRIBLE.
I now pretty much go with the cheapest option (with consideration of miles earned), and place little emphasis on customer loyalty and customer service, as I have mixed results with all of them.
If you do the one-two free w/National every year (expires end of Feb) those free days, in my case are good for one-ways. 2 cheap wkend rentals will probably be less that a 200$ one way