Originally Posted by
christianj
Who in the world told them it is a good idea to announce a new program that goes into effect in a year (2020) and then say absolutely nothing about the program? What can they gain from this? Seems like the 5th graders running the Marriott Bonvoy program have some friends that got a job at Accor.
Yeah, definitely seems pretty amateur, even for Accor. Announce something with a long time horizon, a bunch of fluff, and no specific dates (i.e. we will announce the details by X date). For some of the prior program changes and consolidations, at least they've provided targets and timelines. No timelines and steps from Accor. They've managed to fall short of my already low expectations for Accor. Maybe I'll be surprised later on, but any surprises with Accor thus far have turned out to be negative ones.