Originally Posted by
fabian87
The hard product would be different in relation to the offer price. e.g. I'd happy to offer USD300 for a lie flat seat in a 6 hour flight, but a definite no if it was a recliner. So the aircraft change would mean I am not paying for something I am expecting. And bear in mind that for the same sector, flights offering on A330 and B737 have different minimum bid for upgrade to biz class, normally minimum bid for a B737 biz class is only half of the minimum bid for a A330 biz class for the same sector.
My question is, did MH compensate these passengers in any way because of this?
I had a brief read of their T&C and their answer is no compensation as long as they allocate you in the same class of cabin (i.e. biz class) regardless of aircraft type.
no luck mate, you answered your own question.
it's annoying yes, but it's hard to fight over these things and win. Happens often with CX too