Originally Posted by
estnet
Well, if the hotel charges $65/night to offer me nothing I think it is! (eg I get wifi, breakfast, etc by status)
On top of that, the T&Cs say the property should offer replacement benefit. If people dont make the property aware of this thing exists, the property either never know or knowing it can get away with it.
It is up to the customer to defend his entitlement, sadly this is seemingly how the Bonvoy is being run.