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Thread: Laptop damage - Airline policy?
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Old Feb 19, 2019 | 10:13 am
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mtftw
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Why did your laptop get the boot instead of being stored under the seat in front of you? Bulkhead?

Secondly, was it in a regular laptop bag or some kind of other setup? UA's liability page says this:

United is not liable for the destruction, loss or damage of any baggage caused by:
  • Inherent defect of baggage
  • Poor quality of baggage
  • Baggage being over-packed
  • Ordinary wear and tear
Makes me think a regular laptop bag may be considered "poor quality" given that it's not designed to be checked to begin with...
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