I have 2 SPG cards (personal and business). I was supposed to received 2 hotel certificate but I only received one in my account.

My understanding is I should received 1 certificate per card but when I call, customer service told me that I only received 1 night certificate because both card in my name. Is that correct? I don't think she is correct because ALL of the questions that I asked her, she put me on hold and asked for a time to do her research.