Originally Posted by
skywardhunter
Good result and agreed the rules aren't ambiguous, at least you got there eventually. How long were the hold times? One thing that makes calling EK less of a pain is relatively no hold times in my experience (but status makes a difference there so I'm biased). I generally use ExpertFlyer to ascertain the same fare class is available before calling, the online changes thing has long been an issue which I think we'd all like to see fixed
I was on hold long enough to feel my life ebbing away
Yes I had already checked if saver seats were available before I first called so was fully expecting to just pay the £100 date change fee and be on my way. I often buy saver returns and stopover in one or both directions. I'm a musician working in the Far East, but sometimes gigs come up in Dubai that can be added as a cheap stopover on the way to/from other shows.
I'm gold too so getting help is almost immediate initially, but then it can take forever as they check availabilities and tell you a million times that you are misunderstanding the rules and that they are right.....even when you're not and they're not