Hey guys, I wonder if anyone has insights on this.
I have booked & confirmed non-stop flights from Tokyo to Nadi (8h overnight) and from Nadi to Auckland in April (via Priceline).
I got an email from Priceline about a schedule change and found out that Fiji Airlines has rerouted me via Hong Kong as the direct flight I booked has been cancelled.
The new itinerary to NAN is now 10 hours longer, includes a 3,5 hour layover and a 5 and 10 hour flights which is *extremely* inconvenient.
I contacted them asking about a more reasonable routing, only to find out that the only remaining directs are two days before or after my planned travel, which doesn't work for me, so routing via HKG seems to be the only reasonable way to do it.
The airline isn't offering any kind of recourse about offering me a significantly worse service.
I wonder if there is anything I can do about it or do I just have to suck it up?
I realize that because they decided not to fly the flight I can't be on it, but I would expect a pretty serious compensation for wasting over ten hours of my life for operational reasons.