FlyerTalk Forums - View Single Post - Marriott Bonvoy : Stays/Points not posting [Master Thread]
Old Feb 16, 2019, 7:15 am
  #416  
mdcallag
 
Join Date: Feb 2019
Programs: united, marriott
Posts: 1
I didn't get credit for 2 recent stays. Both were prepaid, one with credit card and other with points. I didn't check-in so I don't have a receipt from the stay. Filed missing stay request for one, will soon file for the other. In email thread with Marriott I provided confirmation/receipt I got after prepay. They asked for receipt from stay so I had to explain again that I never checked in. This has taken too many messages back and forth. Perhaps one day it will be resolved.

I wonder if missing stays for prepaid but did not check in is a common problem with Marriott.
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