Originally Posted by
Plumber
But I think if it has actually been doing harm to their business (ie at an extreme all J wide bodied cabins are now flying empty), I am quite sure it would have been rectified by now!
It may be a similar situation to the original issues with the Thales AVOD system that we all love(d) to hate, in which the manufacturer can't or won't resolve the glitches in a timely manner. One would hope that the takeaways from that experience would have prompted AC to include contingency negotiations when placing the seat orders.