Originally Posted by 24left
2. Send personal communications from an executive to those who are either SE, MM, and/or who have clearly spent a fortune flying in these things. AC knows exactly which flights we have been on and of course knows our deflate histories, or they should. It should absolutely go to this group.
I would think if the airline sends any personal communications to flyers affected by the deflated seats, it wouldn't be limited to the SE/MM crowd. You folks are 'easy money'; your investments & loyalty are in the bank and it's increasingly unlikely you're going to meaningfully alter your spending habits with Air Canada.
The real potential for lost revenue is with all the new premium flyers who reside in the US, Asia or Europe who may have won the park bench lottery on their introductory AC J flight. The adage of 'first impressions matter' rings true, especially if those impressions are from the metal edges of a deflated seat on a first-time flyer's backside. If indeed, AC has a list of all those who have reported a deflated seat, they should include each and every person, whether they've flown once or a thousand trips. I wouldn't be surprised to see more urgency placed towards those AC newbies who are in greater danger of taking their future travel bucks to established competitors.