Originally Posted by
sjpmurph01
When the redesigned Bonvoy site rolled out this week, I was able to download receipts successfully again from legacy MR properties. Legacy SPG properties still had the broken link where the page just refreshes.
I have tried multiple times, and through multiple channels, to get someone at Marriott to acknowledge that this was a sitewide issue, to no avail. Every time they just offered to contact the hotels to resend the receipts by email, or telling me I could do the same, which misses the entire point. I'll take the incremental progress, and hope that the issue just works itself out eventually. It seems that Marriott's document storage system is still partially disconnected from the front end website, but I've given up trying to communicate that to anyone who can escalate the issue to the right department.
I am able to download receipts from MR and SPG properties, including past receipts up to about 3 months now.
Originally Posted by
KRSW
I still have (and always have had) problems with certain hotels not showing up. They'll show under Activity and show the proper points, but instead of Download, I get Rebook Now.
All but one of my non-US stays have Rebook Now instead of Download, and that's a Canadian stay.
They also "fixed" the bug of receipts downloading with the wrong logo as they now have no logos.