Hilton's BRG really went downhill since I tried it a year ago, I tried to match via travelup.com and they keep arguing with me about the cancellation policy for 4 days, eventually the rate changed and so allows them to reject the BRG that way, is there an escalation point? Do we still have a Hilton rep on flyertalk?
I booked on Hilton's website on a non-refundable reservation, at first they say they could not locate the cancellation policy of travelup.com, after I send the screenshot they then claim the cancellation policy is different as travelup.com has a cancellation policy that says the booking will be charged at 100% if cancellation is made after a date in the past (ie. not refundable), but Hilton argue because it doesn't spell out the booking is non-refundable, they will not honour the BRG as the cancellation policy is different...