FlyerTalk Forums - View Single Post - Proof of failed upgrade

Feb 14, 2019 | 2:00 pm

#36

kennycrudup

Join Date: Dec 2006

Location: SNA

Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List Preferred, CLEAR+, Covid-19, NK Gold

Posts: 5,272

Quote:

Originally Posted by arlflyer

Another area where Hilton blows Marriott out of the water. OLCI with room selection and pretty good coverage on the digital key feature.

I had a chance to experience this a few weeks ago as a Hilton "Gold in Status Only" (via my AmEx card, I've stayed 3 nights over the course of two years). Not only could I select the room I'd wanted on their app, but the digital key worked every time.

... that being said, I'm not sure if the "Pay now to upgrade your room" means they don't willingly hand out upgrades to elites, though.

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