Originally Posted by
arlflyer
Did SPG run off a universal CRM system? I would doubt that individual properties were manually considering 23 factors or writing their own models to weight said factors. I would think anything with that many inputs would have been baked into a CRM platform (with option for manual override of course).
Please read the post you quoted. SPG sent the priority list to the hotels. Therefore SPG had some system to rank elites. This was not done by the individual property, but individual properties were free to adjust it if they wanted to do so.