Finally today I was able to attach my Cat 1-4 cert to my reservation. After about 5 or 6 calls including when they just have no clue about anything and transfer you to someone with no information about what your issue is.

1st person says they attached it, nop. 2nd person says they attached it, nop, even after asking them to make sure. 3rd person says she will attach it and has to fix a problem in their system... finally! It's attached.

Hours wasted. They only thing they are trained to do is say "No." when I ask if I can pay points to upgrade my certificate.