Originally Posted by
nacho
I tried to file a claim for my last 2 nights of a stay (first 7 nights using TP) - BRG department denied me and treated my stay as 1 cash stay. It makes no sense - is it true?
The shot down the site and then denied my claim - then BRG readjusted my reservation to member's rate (which is not a fair comparison anyway).
This is correct. I had the same thing happen to me but it was just 1 reward night in my case. Grossly unfair!
You can get around this by:
- booking your reward stay after BRG is approved (I know, not an option for you)
- booking from a different account
- booking at a different hotel
- booking at a non-Marriott hotel
Wait until you get a BRG with multiple nights at different prices and they only give you 25% off on certain nights.
Anyone who says Marriott LNF is better than SPG BRG needs to have their heads examined.