Old Feb 11, 19, 5:44 am
margarita girl
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 11,945
Originally Posted by nacho View Post
I tried to file a claim for my last 2 nights of a stay (first 7 nights using TP) - BRG department denied me and treated my stay as 1 cash stay. It makes no sense - is it true?

The shot down the site and then denied my claim - then BRG readjusted my reservation to member's rate (which is not a fair comparison anyway).
This is correct. I had the same thing happen to me but it was just 1 reward night in my case. Grossly unfair!

You can get around this by:

- booking your reward stay after BRG is approved (I know, not an option for you)
- booking from a different account
- booking at a different hotel
- booking at a non-Marriott hotel

Wait until you get a BRG with multiple nights at different prices and they only give you 25% off on certain nights.

Anyone who says Marriott LNF is better than SPG BRG needs to have their heads examined.
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