Originally Posted by
ethernal
I have to say this is getting ridiculous. 3 out of the past 4 travel weeks I have had failures:
Sheraton Grand Phoenix- Nov 14-15 - Points failed to post (submitted request, resolved)
Westin Phoenix - Dec 3 through 6 - Points failed to post - active request pending
Nines Portland (Luxury Collection) - Dec 11 through 13 - Points posted, except they are wrong. I only received points for the minibar charges (which were actually charged on a subsequent reservation but somehow got reassigned to this one...) and not the room rate. On a positive note, the megabonus posted correctly. Fingers crossed on the next night..
I feel like I shouldn't have to baby Marriott to get points posted. This is becoming an ordeal. At some point it crosses from incompetence to just downright negligence.
Update: the above issues are resolved.
Unfortunately...
Westin Cancun - 4 days (and points for eligible purchases) did not post
Nines Portland - Points fully posted but missing 1 of 4 days night credit.
Amazingly they are not even consistent on how they fail to post. Sometimes they don't post at all, sometimes they post nights but not points, and sometimes I get points but not nights. What a mess.