Originally Posted by
hockeyinsider
Interesting. When I stayed in 2017 I was upgraded to a suite in the west tower. Only upgrading one category isn't compliant with the new Marriott terms and conditions. Moreover, someone recently said on Flyer Talk that the
legacy Marriott Asia–Pacific suite upgrade promotion is still applicable at the legacy brands.
The east tower lounge was two floors and had floor-to-ceiling views of the Twin Towers. It's a shame that it isn't open again. I'm also surprised that renovations aren't finished as there had been reports, here or somewhere else, that renovations were done by now.
Do they still have the weird separate lobbies for each tower connected by corridors or has this been renovated? Originally, the west tower was a standalone 5-star hotel and the east tower was a standalone 4-star hotel. At some point, they were connected and flagged under Renaissance. The long overdue renovation was supposed to finally incorporate these towers into one, coherent building with consistent rooms and amenities.
Was there was no pre-arrival email?
What is the wine being served now? Apparently, they upgraded to sparkling wine (perhaps even a champagne) to match the J.W. Marriott, but there's been no confirmation of this. What are the hours of the open bar at night?
Can you take pictures?
A few updates.
No lounge pics - both breakfast and dinner were jammed packed. Wines were Luis Felipe - a carmenere (2018) and a chardonnay (2017). No sparkling wines. The lounge did a nice rotation of food each evening. And food was plentiful. I tried breakfast once in the restaurant. It was so crowded that food could not be refilled often enough and the line for the egg station was eggordinarily long.
I had a bit of a service issue at the pool, two days in a row. I mentioned it to the 'supervisor' the second day. She insisted that I speak with the manager. I told her that I was not trying to make waves at the pool, but I was impressed of her insistence that the issue should be brought to management's attention. Anyhow, the manager offered to meet me in the lobby bar at 7:30 for a drink. In chatting with her, I confirmed that the property (as well as many others) were sold out. She also clarified that renovations for the east wing were starting in 2019 (not finishing).
All in all, I would return. I liked the location. Two monorail stops to Bukit Bintang. Quieter area and views of KL Tower and Petronas Towers in the area. (After spending a whole 20 minutes attempting to walk through Bukit Bintang, by the JW, I gave up.)