FlyerTalk Forums - View Single Post - Feedback response for a "self-service" First
Old Feb 9, 2019, 2:20 pm
  #30  
Mikey Mike Mike
 
Join Date: Jan 2010
Location: Toronto
Programs: BA Exec Club - Demoted to Bronze and re-promoted to Silver alongside AC Elite 50K (gold) in 2022
Posts: 393
it clearly depends on the individual crew. At the risk of unleashing the Long Haul Crews vs Mixed Fleet crews, my last two heathrow to Toronto in First were the most underwhelming ever. Nice staff but totally unaware of the whole cabin, and seemed to focus on the first row. Not walking about checking - it's not like it's a big cabin. My last trip back last March I had a young lady - 21 yo max doing her first day in First - unsupervised, and whilst a great first effort - nowhere near the level required, and totally unsupervised by the CSMs (yes two of them both in club)
Long Haul crew whilst sometimes more cranky or set in their ways - are way better at sussing out each PAX's needs and delivering excellent service tailored to the individual.

I use the call button - it's why they provide it
Mikey Mike Mike is offline