Originally Posted by
Rock214
Another possible glitch. Below is what is listed on a flight I wanted to reserve. I'm a GS and asked to convert a T seat to XN. No problem. Then I asked to apply a GPU to upgrade to business class. I can do that based on the PN4. The agent said her screen doesn't show any PN space for the flight. I told her the United website shows PN4 and she said all she sees is PN0. Not much I can do at that point but hope the IT department gets things sorted out.
Try calling again. While this whole mess with PZ not showing was going on I booked a quick international roundtrip where I specifically saw PN 2 or higher on all legs. Purchased the ticket, applied the GPUs and two of four legs did not clear. Immediately called in. First agent said that if the system cannot clear the upgrade it will automatically be on upgrade and she could not do anything about it. I explained that PN inventory was showing and she said that the website often shows incorrect inventory information. In fact, she said even hers was incorrect because she also could see the PN inventory but the upgrade would still not go through. Unbelievable. HUACA and new agent manually applied the GPU with an apology saying they were having a lot of upgrade inventory issues at the moment, a combination of the December website and mobile system upgrade and "some new inventory management system". Maybe you can reach a more resourceful agent.