Originally Posted by
beachfan
Help me understand the pre-arrival upgrade. Is it capacity restricted, or if they are selling the room one category above yours, you get it.
I'm concerned it just means they tell you "no" pre-arrival instead of upon arrival.
When you book your stay via LHW you can tick a box to use one of your pre arrival upgrade requests.
This then sends a message to LHW reservations who will email the hotel asking if they can confirm the room upgrade. The hotel can give their response then or they can defer giving an answer until a week before check-in.
So it’s rooms only no suites, subject to availability, and at the hotels discretion and you might need to wait until a few days before checkin to get your answer.