Originally Posted by
sammybk
This is completely a joke, Hilton will not pricematch to a rate that is MORE favorable:
Hilton rate: 23100 JPY -- Prepaid, non-refundable, including breakfast
Japanican rate: 15920 JPY -- Prepaid, refundable, including breakfast
Hilton refusing to pricematch because the lower rate is refundable.
That is not right. If you escalate it should be approved. I have had claims approved in the past for pre-paid rates on hilton.com matched with more favorable flexible rates on a third party website.