Name of the hotel: Mercure Nelspruit (South Africa)
I made a short review of a relatively bad stay in this hotel in Nov 2016 (link below)
https://www.flyertalk.com/forum/27444303-post358.html
I was very reluctant to go back there but finally booked again for a brief 1 night stay because it was very cheap and, in Nelspruit, most hotels are average AFAIK. This new stay was so-so again. Nothing terribly bad but...
We had 2 rooms booked (2 different LCAH accounts).
What has not changed:
- the rooms have not been renovated, but at least the rooms were in better conditions than the one I showed in my 2016 review.
- the safety boxes are still not working (in both rooms)
- the AC system is prehistorical (but at least it worked and I am glad it worked as it was very hot)
- nice staff
- the emptiness feeling in the huge lobby/bar area. This hotel has some potential but they just don't know how to use it.
What has changed (for good)
- Internet is now unlimited and worked well (the former internet policy was totally ridiculous and is detailed in my 1st review)
For the anecdote about the drink vouchers...As I said above, we had 2 rooms booked (2 different LCAH accounts, one Platinum, One Gold). One room was single occupancy and the other one was double occupancy. At check-in, only one drink voucher was given. So I asked why only one as the 2 bookings were done independently and with 2 different LCAH accounts. After a few arguments, we got the 2nd one with a remark of the attendant saying while smiling "But you want to kill me" (financially he meant)

And of course, when we used them at the bar, the one for the double room was for one person only and we had to pay for the other drink. Laughable, really
Overall OK for the kind of one night stay when you arrive around 6 pm and leave the following morning, but I wouldn't stay longer. Too depressing (as is Nelspruit city).