Name of the hotel: Mercure Nelspruit (South Africa)
Olivedel (gold member) and I were staying at the same time in this hotel and our experience is the same with our two rooms.

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? No

- Which room did you book and which upgrade did you receive ?
Booked junior suite 2 single beds (because no double beds were proposed). At check-in they asked me if I would prefer a double bed and I said yes of course. When I asked whether they gave me an upgrade, the answer was yes. But the room given was clearly the category I booked. So now, be aware that a double bed vs 2 single beds is considered as an upgrade...no comments

- How are the rooms? Large but tired. The walls have molds (see pictures below). The junior suite includes a sofa and a kitchen. The bathroom has both a shower and a bath tub.

- What was good and what was bad?

Good:
- large rooms and the bed was very comfortable
- Nice staff at front desk
- Swimming pool

Bad:
- Rooms are starting to be in very average to poor conditions. See pictures below.
- no towels were available for the pool (they were out of stock of clean ones)
- Wifi : uncredible. As explained by Olivedel in a separate thread, free wifi is limited to 250 Mo. For more you need to pay, and a very substantial amount, especially for ZA (50 ZAR, about €3.5 per hour !!). In order for you to realize how poor this is for 250 Mo, after 15-20 min of Flyertalk browsing, you're done and your connection is interrupted. Olivedel asked the front desk to have a voucher, as free internet is a LCAH benefit, but the 1st answer was negative. I went to ask again some time later and after some arguments, they printed us some vouchers with an individual access code, but those were denied by the system. They gave us some other ones, but same response. We finally gave up, but this is clearly unacceptable and miserable
- Even if you sit at the bar for 15min, the bar tender is not asking you for your order unless you call him specifically.

- Did you get club lounge access? How was the lounge? no lounge

- What about welcome drinks, welcome amenities or any other special perks : welcome drink was given spontaneously and was valid for wine, beer, soft drinks, etc
No VIP treatment or welcome gift of any kind. Not even a bottle of water, which is quite surprising in a place where tap water is not drinkable.

- Value for $ or Vouchers? Would you return? no