Seriously. Maybe 2-3x per year I'm forced to use UA when DL pricing goes bonkers. I just made one of those trips and experienced a hellish IROPS meltdown (not weather related). This gave me the opportunity to experience UA (and LH, and SK) customer service from top to bottom (checkin, gate, phone and now complaint/refund agents). It's night and day compared with similar meltdowns I've dealt with on Delta. So far, every agent except one (LH phone agent) has been actively unhelpful - truly terrible customer support.

Yes, in my experience DL is much better.