Is Delta really different?

Old Feb 4, 19, 11:37 am
  #61  
 
Join Date: Jan 2010
Location: Covidsurfing in the CLE (bye BOS!)
Programs: Does it matter in 2021? SPG/Marriott: Plat; DL: Plat; B6: Mosaic
Posts: 1,853
Case in point, I flew B6 JB mint back from SFO to BOS on Thursday? Friday? Last week (it all blurs). Although they had a nice written card and the food was good, but I had to signal about 3x each time to get a new Seltzer (and I was in the front bulkhead, not hard to see). And I drink 1 can of seltzer every 90 minutes on long hauls.

On this morning's DL flight, I was:

1. thanked for being PM as I boarded,
2. After being stuck in almost the worst seat on the flight (window in the row before exit, on a plane with about 3 empty seats) and striking up a convo with FA (honestly saying that I fly B6 for the legroom, Delta for everything else), I was discreetly passed a note that the middle exit directly behind me was available.
3. Three beverage services in economy (same distance from SFO to BOS, regardless which metal I'm on)
4. That same FA just handed me a small bag of chocolate as they were doing final cleanup (I had jokingly begged for the Augustin chocolate during the snack basket round).

These types of little things are why I fly Delta.
navi_jen is online now  
Old Feb 4, 19, 12:01 pm
  #62  
Suspended
 
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
Originally Posted by carlosnunez.dfw View Post

- but me gaining "free" access to the Sky Club via my AMEX Platinum card is MASSIVE. Why can't American do the same? Why does American partner with second-rate credit card companies?
AA and UA used to with the Amex Platinum card but both cancelled it probably 10+ years ago and only DL remained.
vincentharris is offline  
Old Feb 4, 19, 12:04 pm
  #63  
Suspended
 
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
Originally Posted by readywhenyouare View Post


I can't speak for AA but Delta has seriously taken a step back in customer service. I've been flying routes like ATL-MEM for close to 20 years and the never had an issue getting drinks served on that flight. Now all of a sudden they say it is too short of a flight for a full drink service. No, it isn't. Their flight attendants are just a lot lazier now.
Happened for me on the SEA-GEG flight. I flew Alaska one way and DL the other. Alaska flew a full 737 and drug out the carts to serve everyone on board in Y (although you had a choice between water and OJ in Y and in F it was full service) flew DL back on a CRJ 700 and the FA clearly stated "no services at all including requests I wont serve anything" (This message was for both Y and F)

Seemed amazing to me how the exact same route was handled by competing airlines.
vincentharris is offline  
Old Feb 4, 19, 1:49 pm
  #64  
 
Join Date: Mar 2010
Programs: DL GM, Bonvoy Gold
Posts: 8,120
Originally Posted by vincentharris View Post
AA and UA used to with the Amex Platinum card but both cancelled it probably 10+ years ago and only DL remained.

This is probably related to DL & Amex's contract. I'm guessing that AA & UA saw the value of having a high fee premium card of their own, and there may be some exclusivity clause with Amex and DL.
jdrtravel is offline  
Old Mar 22, 19, 6:51 pm
  #65  
FlyerTalk Evangelist
 
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL PM, UA Gold, WN A-List, HH DIA, Hyatt Disc, IHG Spire/AMB, Marriott Titanium, Hertz PC
Posts: 31,474
I think they are. I'm second highest or top tier with AA, DL and UA and I do feel that Delta is different. It's hard to give concrete examples but one that stuck with me was at the ATL B SC a few weeks ago. There was a line to check in and an agent came around with a handheld scanner and was scanning BPs and Amex Plat cards as fast as possible but also taking the time to say "Mr. X Thank you for being a Y Medallion Member" to each person. I'm in plenty of Admirals and United Clubs too and I can't imagine that happening there.
CMK10 is offline  
Old Mar 22, 19, 7:12 pm
  #66  
 
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,271
Originally Posted by travelinmanS View Post



Perhaps coverage to Latin America is lacking but each alliance has a weak point like OW in China or Star in OZ.
Skyteam has Aerolineas Argentinas and GOL as partners, so Argentina and Brazil are well covered at least and they are the two largest countries in South America, plus AeroMexico in Mexico, so that covers a good chunk of Latin America.
fliesdelta is offline  
Old Mar 22, 19, 7:43 pm
  #67  
 
Join Date: Feb 2004
Location: LAS
Programs: DL PM, Honors Gold, Marriott Gold, AA Gold
Posts: 894
I consistently think that I should stop being DL loyal and switch to a different carrier. AA is usually the front-runner since they have direct flights to where my parents live, I can fly BA direct to LHR, and soon I'll have a nonstop to HND. Every time I fly AA, however, I remember why I don't switch. The planes are always a mixed bag whereas DL has a pretty consistent hard product. The service is mediocre whereas I feel more at home on DL (could just be a familiarity thing). The 500-mile upgrade thing for AA Gold is wonky at best. I may not have had a lot of success with upgrades as FO but at least I didn't have to earn or buy certificates for it.

At the end of the day there are things that DL does well that AA doesn't. There are things that AA does well that DL may not. There are great employees and maybe not so great employees at both. I personally like the way DL treats me over AA, so I guess that's what makes them different.
gitismatt is offline  
Old Mar 22, 19, 8:07 pm
  #68  
 
Join Date: Sep 2008
Posts: 6,272
Given I have only AS status, I flew Delta recently when AS wouldn't get me there (which is basically anywhere east of the country, or east going east).

I find it amazing Delta has such a hodgepodge of airplanes and yet seems to still have them decent (maintained well). Isn't it supposed to be when planes are standardized things are much easier? Like all Boeing?

I find their pilots are very visible (on the few flights they are either in the galley as you exit, saying goodbye, or standing at the door of the cockpit). That is an important bit, as it is basically your last memory of the flight, and can turn a neutral experience into a positive (with a face to attach to the flight).

Their flight attendants don't seem as grumpy, and do seem more caring.

And I also trust them more in terms of actually getting you there, even with a connection.

So I flew Delta from MIA, which is no easy feat (given it is AA's hub).
s0ssos is offline  
Old Mar 23, 19, 8:25 am
  #69  
 
Join Date: May 2009
Location: LAX/MNL/PIT
Programs: DL DM, PR, TG, UA, CX (Asia Miles), BT, AY
Posts: 861
Originally Posted by MSPeconomist View Post
I would disagree. CX and JAL clearly beat KE and MU, starting with the lounges, plus I really don't want to connect through mainland China and experience the resulting ATC and military exercise plus weather delays. IMO it's scandalous that DL no longer serves HKG.
Quality-wise? Probably, although KE is really good (and I'm writing this from a KE lounge, of all places). But network-wise? Definitely not.

That said, as someone who regularly flies MU, they're not as bad as you think they are. They're the airline that allows me to maintain status, after all, and I wouldn't be flying them as much as I do if they were that awful. Then again, it helps to have low expectations of Chinese airlines.
strickerj likes this.
Akiestar is offline  
Old Mar 23, 19, 9:57 am
  #70  
 
Join Date: Oct 2009
Programs: Marriott, IHG, Delta, United
Posts: 337
There are a lot of soft product reasons I like DL.... but to be perfectly honest, the biggest reason DL gets most of my business is because of their DTW/MSP/SLC hubs. Simply put, a lot of my domestic itineraries require a mid-continent transfer point, regardless of which airline I use. In addition to DTW/MSP and soon SLC just being nicer airports, I am much less concerned about missing my connection at any one of those three then pretty much any connection location AA/UA/WN offers. Problems causing delays related to lack of available gates, airspace congestion, tarmac queues, and even weather always seem to be much less of an issue at those three hubs compared to competition. And that is kind of a big deal to me.
kavok is online now  

Thread Tools
Search this Thread
Search Engine: