I completely agree, but maybe I've been drinking the koolaid too.

After flying many airlines around the world, the least I hope for is for me to get from point A to point B safely. Low bar, I know. But Delta has a reliable operation, and they have invested in a product and a brand that I feel is second to none in the US.

It's always the little things that make the difference, and I've seen DL go that extra step more often than other airlines, be it with IROPS, FE, meals in Y, generally good FAs, and their social involvement.